Delete account: HSO - Hotel Service Ops

This page describes how users of the app “HSO - Hotel Service Ops” by SAM-HS GmbH can have their account and the personal data that belongs to it deleted.

Accounts of an organisation

If your account is linked to an email address provided by the organisation you work for, such as the hotel or the cleaning company, “Delete Account” is not shown. Such an account is deleted by that organisation’s administration. Please contact them, or write to us as described below: we pass your request on to the organisation and let you know that we have done so.

Deleting in the app

1. Tap your profile picture at the top of the app. Your profile opens.
2. In the “Account” section, tap “Delete Account”.
3. Confirm with “Delete for Good”.

The account is deleted immediately. You can no longer sign in with it.

Requesting deletion by email

You can also request the deletion by email to , with the subject “HSO account deletion”. Please write from the email address your account is registered with.

If the email address you send the request from does not match the email address of the account concerned, we have to check the validity of the request in another way to prevent misuse. We process your request within one month.

Which data is deleted

• Your name and email address
• Your profile picture
• Your sign-in data (password)
• Your roles in all properties

Which data is kept

What you recorded at work, such as room statuses, inspections, damage reports and found items, stays with the businesses you worked for, as it is part of their business records. These entries then show neither your name nor your profile picture.

Retention periods

• Deleting in the app takes effect immediately.
• We process email requests within one month.
• Backups keep the data for at most 35 days after deletion, after which it is overwritten.

Contact